Effective date: 26.3.2026

This Cookie Policy explains how ChannelDesk uses cookies and similar tracking technologies.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites:

• Remember your preferences
• Analyze site usage
• Provide personalized experiences
• Enable certain features

2. Types of Cookies We Use

2.1 Essential Cookies

Purpose: Enable basic functionality
Duration: Session or up to 1 year
Can be disabled: No (service won't work without them)

Examples:

• Authentication cookies (keep you logged in)
• Security cookies (prevent fraud)
• Load balancing cookies (distribute traffic)

2.2 Functional Cookies

Purpose: Remember your preferences
Duration: Up to 1 year
Can be disabled: Yes

Examples:

• Language preference
• Theme selection (light/dark mode)
• Timezone settings
• Sidebar collapsed/expanded state

2.3 Analytics Cookies

Purpose: Understand how you use the service
Duration: Up to 2 years
Can be disabled: Yes

We use:

• Google Analytics (anonymized IP)

Data collected:

• Pages visited
• Time spent on pages
• Click patterns
• Device and browser information
• General location (country/city level)

2.4 Marketing Cookies

Purpose: Deliver relevant advertisements
Duration: Up to 2 years
Can be disabled: Yes

We may use:

• Facebook Pixel
• Google Ads
• LinkedIn Insight Tag

These help us:

• Show relevant ads
• Measure ad campaign effectiveness
• Create lookalike audiences

3. Third-Party Cookies

When you connect social media accounts or use integrated services, third-party cookies may be set by:

• Facebook/Meta
• Google
• TikTok
• LinkedIn
• X (Twitter)

These are governed by their respective privacy policies.

4. How to Manage Cookies

4.1 ChannelDesk Cookie Settings

You can manage cookie preferences in: Settings → Privacy → Cookie Preferences

Options:

• ✅ Essential cookies (cannot be disabled)
• ☑️ Functional cookies
• ☑️ Analytics cookies
• ☑️ Marketing cookies

4.2 Browser Settings

You can also control cookies via your browser:

Chrome: Settings → Privacy and security → Cookies and other site data

Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Edge: Settings → Cookies and site permissions → Manage and delete cookies

4.3 Opt-Out Tools

• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• NAI Opt-out: http://optout.networkadvertising.org
• DAA Opt-out: http://optout.aboutads.info

5. Consequences of Disabling Cookies

If you disable cookies:

• ✅ You can still use basic features
• ❌ You'll need to log in more frequently
• ❌ Your preferences won't be saved
• ❌ Some features may not work properly
• ❌ We can't personalize your experience

6. Do Not Track (DNT)

We do not currently respond to Do Not Track signals, as there is no industry standard for DNT compliance.

7. Updates to This Policy

We may update this Cookie Policy. Changes will be posted on this page with a new effective date.

8. Contact

Questions about cookies?
Send to our email: [email protected]