Effective date: 26.3.2026

These Terms of Service ("Terms") govern your access to and use of ChannelDesk ("Service", "Platform", "we", "us", or "our"), operated by:

Most media d.o.o.
Kralja Petra Krešimira IV
88000 Mostar
Bosnia and Herzegovina
Company ID: 4228226910005

By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using ChannelDesk, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the authority to bind your organization (if applicable)
• You agree to comply with these Terms and all applicable laws

2. Description of Service

ChannelDesk is a social media management platform that enables users to:

• Connect and manage multiple social media accounts
• Create, schedule, and publish content across platforms
• Access analytics and insights
• Automate content distribution via RSS feeds
• Use AI-assisted content generation features

3. Account Registration

3.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities under your account
• Notifying us immediately of unauthorized access

3.2 Account Types

We offer different account types (Individual, Agency, Enterprise) with varying features and pricing. Details are available on our website.

4. Use of the Service

4.1 Permitted Use

You may use the Service to:

• Manage your own social media accounts
• Manage client accounts (if authorized)
• Create and publish content within the scope of connected platform policies

4.2 Prohibited Use

You may NOT:

• Violate any laws or third-party rights
• Publish spam, malicious content, or illegal material
• Attempt to gain unauthorized access to the Service or other accounts
• Reverse engineer, decompile, or extract source code
• Use the Service for automated mass posting that violates platform policies
• Resell or redistribute the Service without authorization
• Upload malware, viruses, or harmful code
• Impersonate others or misrepresent your affiliation

4.3 Content Responsibility

You are solely responsible for:

• Content you create, upload, or publish via the Service
• Ensuring you have rights to all content (text, images, videos)
• Compliance with social media platform policies
• Compliance with copyright, trademark, and privacy laws

5. Connected Social Media Accounts

5.1 Authorization

By connecting third-party accounts (Facebook, Instagram, TikTok, YouTube, LinkedIn, X), you authorize us to:

• Access data as permitted by your OAuth grants
• Publish content on your behalf
• Retrieve analytics and insights

5.2 Third-Party Terms

You remain subject to the terms of service of connected platforms. We are not responsible for:

• Changes to third-party APIs or policies
• Account suspensions or restrictions by third-party platforms
• Data handling by third-party platforms

5.3 Revocation

You may revoke access at any time through your account settings or the third-party platform's authorization management.

6. Intellectual Property

6.1 Service Ownership

ChannelDesk, including all software, design, text, graphics, and other content, is owned by Most media d.o.o. and protected by intellectual property laws.

6.2 Your Content

You retain ownership of content you create. By using the Service, you grant us a limited license to:

• Store, process, and display your content
• Publish content to connected platforms as instructed
• Use anonymized/aggregated data for service improvement

This license terminates when you delete content or close your account.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation.

7. Payment and Subscription

7.1 Fees

Fees are based on your selected plan and are charged:

• Monthly or annually (as selected)
• In advance
• In EUR or other specified currency

7.2 Payment Methods

We accept payment via credit card, debit card, or other methods specified during checkout.

7.3 Automatic Renewal

Subscriptions automatically renew unless canceled before the renewal date. You authorize us to charge your payment method.

7.4 Refunds

Refunds are granted at our discretion and typically only for:

• Technical issues preventing service use
• Duplicate charges
• Cancellations within 14 days of initial purchase (where applicable by law)

Monthly subscriptions are generally non-refundable once the billing period begins.

7.5 Price Changes

We may change pricing with 30 days' notice. Continued use after notice constitutes acceptance.

7.6 Failed Payments

If payment fails:

• We will attempt to charge again
• Your account may be suspended after 7 days
• Your account may be terminated after 30 days
• You remain liable for unpaid fees

8. Cancellation and Termination

8.1 Cancellation by You

You may cancel your subscription at any time via account settings. Cancellation takes effect at the end of the current billing period.

8.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails
• You engage in fraudulent or illegal activity
• Required by law

8.3 Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• We may delete your data after 30 days (unless legally required to retain)
• You remain liable for any outstanding fees
• Sections regarding liability, indemnification, and dispute resolution survive

9. Data and Privacy

9.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms.

9.2 Data Security

We implement reasonable security measures but cannot guarantee absolute security. You use the Service at your own risk.

9.3 Data Backup

You are responsible for maintaining backups of your content. We are not liable for data loss.

10. Disclaimers and Limitations of Liability

10.1 Service Availability

The Service is provided "AS IS" and "AS AVAILABLE." We do not guarantee:

• Uninterrupted or error-free operation
• Specific results or outcomes
• Compatibility with all devices or third-party services
• That the Service will meet your requirements

10.2 Third-Party Platforms

We are not responsible for:

• Actions, policies, or availability of third-party social media platforms
• Changes to third-party APIs
• Content moderation decisions by third-party platforms

10.3 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount you paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities

10.4 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your content
• Your violation of these Terms or any law
• Your violation of third-party rights

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Bosnia and Herzegovina.

11.2 Jurisdiction

Any disputes shall be resolved in the courts of Mostar, Bosnia and Herzegovina.

11.3 Arbitration (Optional)

Before pursuing legal action, you agree to attempt good-faith negotiation for 30 days.

12. General Provisions

12.1 Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use constitutes acceptance.

12.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

12.3 Waiver

Failure to enforce any right does not constitute a waiver.

12.4 Assignment

You may not assign these Terms. We may assign our rights and obligations.

12.5 Entire Agreement

These Terms, together with the Privacy Policy and other referenced policies, constitute the entire agreement.

12.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

13. Contact

For questions about these Terms:
Email: [email protected]