ChannelDeskChannelDesk

Privacy policy

Effective date: 26.3.2026


ChannelDesk (hereinafter: “Service”, “we”, “us”, or “our”) is operated by:

Most media d.o.o.
Kralja Petra Krešimira IV
88000 Mostar
Bosnia and Herzegovina
Company ID: 4228226910005


This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.


1. Information We Collect


1.1 Information you provide

  • Name, email address, and login credentials
  • Company/brand information
  • Billing details (if applicable)
  • Any content you create, upload, or publish via the platform


1.2 Information from connected social media accounts

When you connect accounts (Facebook, Instagram, TikTok, YouTube, LinkedIn, X), we may access:

  • Profile information
  • Page/account IDs
  • Posts and media
  • Insights and analytics data
  • Permissions granted via OAuth

We only access data necessary to provide the Service.


1.3 Automatically collected data

  • IP address
  • Browser type and device info
  • Usage data (actions, logs, interactions)
  • Cookies and tracking data


2. How We Use Your Data

We use your data to:

  • Provide and operate the Service
  • Schedule and publish content on your behalf
  • Display analytics and insights
  • Improve platform performance
  • Communicate with you (support, updates)
  • Ensure security and prevent abuse
  • Comply with legal obligations


3. Legal Basis (GDPR)

We process personal data based on:

  • Contract performance (providing the Service)
  • Legitimate interests (improving and securing the platform)
  • Consent (where required, e.g. cookies)
  • Legal obligations


4. Sharing of Data

We do not sell your personal data.

We may share data with:

  • Social media platforms (as required for publishing)
  • Hosting and infrastructure providers
  • Analytics providers
  • Legal authorities (if required by law)


5. Data Retention

We retain your data:

  • As long as your account is active
  • As necessary to provide the Service
  • As required by law

You can request deletion at any time.


6. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability

Requests can be sent to: [email protected]


7. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure.


8. Third-Party Services

Our platform integrates with third-party platforms (Meta, Google, TikTok, etc.). Their privacy policies apply to data processed by them.


9. Cookies

For details on cookies, see our Cookie Policy.


10. Changes

We may update this Privacy Policy. Changes will be posted on this page.


11. Contact

For any privacy-related questions: [email protected]