Effective date: 26.3.2026

This Data Deletion Policy explains how to request deletion of your personal data from ChannelDesk and what happens during the process.

1. Your Right to Deletion

Under GDPR and other privacy laws, you have the right to request deletion of your personal data ("right to be forgotten").

2. What Data Can Be Deleted

You can request deletion of:

• Your account and profile information
• Content you've created or uploaded
• Connected social media account data stored on our servers
• Usage logs and analytics data
• Billing information (subject to legal retention requirements)

3. What Data We Must Retain

We may retain certain data if required by:

• Legal obligations (e.g., tax records, invoices)
• Pending legal claims or disputes
• Legitimate business interests (e.g., fraud prevention)

Retention periods:

• Financial records: 7 years (legal requirement)
• Security logs: up to 2 years
• Anonymized analytics: indefinitely

4. How to Request Data Deletion

1️⃣ Method 1: Self-Service Account Deletion

1. Log in to your ChannelDesk account
2. Navigate to Settings → Delete Account
3. Confirm your decision
4. Click "Permanently Delete My Account"

2️⃣ Method 2: Email Request

If you cannot access your account:

1. Send an email to: [email protected]
2. Use subject line: "Data Deletion Request"
3. Include:
4. • Your full name
   • Email address associated with your account
   • Reason for deletion (optional)
   • Proof of identity (if we need to verify)

5. Deletion Timeline

Request received: Day 0

Identity verification (if needed): 1-3 days

Account deactivation: Within 24 hours

Data deletion from active systems: Within 7 days

Data deletion from backups: Within 30 days

Confirmation email sent: Within 30 days

6. What Happens When You Delete Your Account

Immediate effects:

• Your account is deactivated
• You can no longer log in
• Scheduled posts are canceled
• Connected social media accounts are disconnected

Within 7 days:

• Your data is removed from active databases
• Content is permanently deleted
• API access is revoked

Within 30 days:

• Data is removed from all backups
• You receive a confirmation email

7. Data on Third-Party Platforms

Important: Deleting your ChannelDesk account does NOT delete:

• Content already published to social media platforms
• Data stored by Facebook, Instagram, TikTok, YouTube, LinkedIn, or X

To delete content from those platforms:

• You must do so directly through each platform
• Or use ChannelDesk before deleting your account

8. Canceling a Deletion Request

You can cancel a deletion request within 24 hours by:

• Replying to the confirmation email
• Contacting [email protected]

After 24 hours, deletion cannot be reversed.

9. Reactivation After Deletion

Once your account is deleted:

• It cannot be recovered
• You may create a new account with the same email
• Previous data will NOT be restored

10. Consequences of Deletion

Before deleting, be aware:

• All content, analytics, and settings will be permanently lost
• Scheduled posts will be canceled
• You will lose access immediately
• Subscriptions are not automatically refunded (see Terms of Service)
• Connected accounts will be disconnected

11. Data Deletion for Deceased Users

Family members or legal representatives can request deletion of a deceased user's account by providing:

• Death certificate
• Proof of relationship or legal authority
• Government-issued ID

Contact: [email protected]

12. Questions

For questions about data deletion:
Email: [email protected]
Response time: Within 48 hours